Right of Withdrawal
Cancellation of the order prior to receipt
If the Consumer wish to cancel his order on Webshop before taking receipt of the item, the Consumer must contact Univectra d.o.o. to cancel the order quoting the customer order number to arrange a refund of any items and the delivery costs.
Cancellation of the order after receipt
The Distance contract allows the Consumer the right to dissolve a contract, without giving reasons, during a period of 14 days, calculated from the time at which the Consumer receive the ordered items. In case of the services, the period which allows the Consumer the right to dissolve a contract starts from the date of conclusion of the service contract. Univectra d.o.o. is allowed to ask the Consumer for the reason of this dissolution, but the Consumer is under no obligation to state his reason(s).
If the Consumer wish to cancel his purchase after receiving the item, he must contact Univectra d.o.o. via email or in writing quoting the customer order number, the request to cancel and to arrange a refund of any items and delivery costs (additional purchased services are not refundable).
In this case the Consumer will be liable for all costs in connection with the return of the item if he make use of the right of cancellation.
During the withdrawal period, the Consumer shall treat the product and its packaging with care. He shall only unpack or use the product in as far as necessary in order to assess the nature and characteristics. The point of departure here is that the Consumer may only handle and inspect the product in the same way that he would be allowed in a shop.
As quickly as possible, but no later than 14 days after the day of canceling the purchase and submitting the cancellation to the Univectra d.o.o., the Consumer shall return the product, or hand it over to (a representative of) Univectra d.o.o.. This is not necessary if Univectra d.o.o. has offered to collect the product himself. The consumer will in any case have complied with the time for returning goods if he sends the product back before the withdrawal period has lapsed. Univectra d.o.o. is not obligated to accept shipments with cash on delivery or shipments that do not meet General Terms and Conditions. The Customer can find more details about the returns in the section Returns.
In the event of multiple items ordered as a single order but delivered individually, the 14-day deadline is calculated from the time at which the final item is delivered.
If Univectra d.o.o. makes it possible for a Consumer to declare his withdrawal via electronic means, then after receiving such a declaration, he sends immediate confirmation of receipt.
Univectra d.o.o. reimburses the consumer immediately with all payments, including any delivery costs Univectra d.o.o. charged for the returned product, though at the latest within 14 days after the day on which the consumer reported the withdrawal. Except in cases in which Univectra d.o.o. has offered to retrieve the product himself, he can postpone refunding until he has received the product.
For any reimbursement, Univectra d.o.o. will use the same payment method that was initially used by the Consumer, unless the Consumer agrees to another method. Reimbursement is free of charge for the Consumer.
If the Consumer choose an expensive method of delivery in preference to the cheapest standard delivery, Univectra d.o.o. does not have to refund the additional costs of the more expensive method.
Discount code or promotional code or other bonus are considered as a discount and they will be not returned to the Consumer. The Consumer will be refunded only the amount he paid.
Gift Voucher is considered as payment method and it will be returned to the Consumer as a Gift Voucher. The Consumer will be refunded only the amount he paid.
The Withdrawal Form is available here.
Precluding the right of withdrawal
Univectra d.o.o. can preclude the Right of Withdrawal for the following products and services:
- Products or services whose prices are subject to fluctuations on the financial market over which the Trader has no influence and which can occur within the period of withdrawal;
- Contracts concluded during a public auction. A public auction is defined as a sales method whereby a Trader offers products, digital content and/or services at an auction, under the directions of an auctioneer, and whereby the successful purchaser is obliged to purchase the products, digital content and/or services;
- Service contracts, after full completion of the service, but only if implementation started with the explicit prior agreement of the Consumer and the Consumer declared having lost his right or withdrawal as soon as the Univectra d.o.o. had completed the contract in full. If the Trader has instead fulfilled part of the contract, the Consumer pays an amount proportional to what has been provided by the Trader up to the time of withdrawal, calculating that amount based on the total price.
- Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
- Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
- Products manufactured according to the consumer’s specifications, which were not prefabricated and were made based on a consumer’s specific choice or decision, or which are clearly intended for a specific person;
- Products subject to rapid decay or with a limited shelf-life;
- Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
- Products that, due to their nature, have been irretrievably mixed with other products;
- Sealed audio/video-recordings, software and computer apparatus whose seal was broken after delivery;
- The delivery of digital content other than on a material medium, but only if the delivery commenced with the consumer’s explicit prior agreement, and the consumer declared that this implied his having lost his right of withdrawal.
The Consumer must return the product to Univectra d.o.o. undamaged, in the original packaging and in the same amount, unless the item is destroyed, damaged, lost, or its quantity is reduced, without the fault of the Consumer. The Consumer can not freely use the product to withdraw from the contract, but is only due to the nature of the online shop (distance contracts) the opportunity to once again consider buying. The Consumer is responsible for the reduction in the value of the product, if the reduction resulting from an act, which is not necessary to estabilish the nature, characteristics and functioning of the product.
If the order is made by a natural or legal person carrying out for objectives relating to the course of a trade, a profession or a business, whatever its legal form or ownership structure, the provisions of this chapter are not subject to it.