Damaged or defective goods

Consumer protection laws define damaged or defective goods as:

• Goods that do not have the necessary characteristics for their normal use;
• Goods that do not have the necessary characteristics for a particular use - such use is known to the seller - for which purchase was done;
• Goods that do not have the characteristics and features that were explicitly or implicitly agreed and defined for them;
• Goods that do not match the samples or models, unless the sample has been displayed for informative purposes only.

The Consumer is obliged to inform Univectra d.o.o. about the potential damage or defects using a detailed description within a statutory time period. The Consumer must also enable Univectra d.o.o. to inspect the damaged or defective item. Please use this form to report damaged or defective goods.

The right to claim a defect in the product is specifically governed by the Consumer Protection Act.